We strive to process your order within 1-3 business days after placing your order. All domestic orders will be shipped via First Mile, except for orders shipped to APO/FPO/DPO. Those orders will be shipped via USPS and may have a longer initial processing time.
Orders placed on Fridays will not be processed until Monday, as our warehouse is closed on weekends. Orders placed on a Holiday will be processed within 1-5 business days after the Holiday.
Orders placed with expedited shipping will be processed and shipped that day if they are placed before 2:00 p.m. MST. If your order is placed after 2:00 p.m. MST, it will be processed and shipped the next business day. Please take that into account when selecting expedited shipping as it may affect your expected delivery date. We cannot guarantee shipments will be delivered on weekends.
Typically, your package should be delivered to you within 2-9 business days after it has left our warehouse in Sandy, Utah. Böhme is not responsible for lost, stolen, or damaged packages. To help you with these issues, we offer Route Insurance which covers your order if it gets lost, stolen, or damaged. You can choose to add it to your order at the checkout. If your package is lost, stolen or damaged and you did purchase Route Insurance, please contact them directly (https://claims.route.com/). If you did not purchase Route Insurance and your package is lost or stolen, we recommend you contact the carrier to file a claim or your local authorities.
We strive to process your order within 1-3 business days after placing your order. All international orders are shipped via DHL. Typically, your package should be delivered to you within 10-15 business days after leaving our warehouse. This may vary depending on the Customs process in the destination country. Customers may be charged duties and tariffs on their international orders at the time of delivery in the local currency. Böhme is not responsible for any country specific tariffs or duties. Customers will incur any costs associated with duties, taxes, and/or customs. If you used a promo code or received any discount on your order, you will be charged taxes or duties on the original prices. Böhme will not alter any invoices or pricing in an attempt to avoid international fees or charges.
We try to help when delays in delivery happen, but we cannot issue a refund on any portion of shipping unless the carrier approves a refund on shipping charges.
All packages are shipped to the provided address. If your address is not verified, you will be contacted via email or text message to verify your address. If your address is not valid, the processing time is longer. Please make sure your address includes zip code and apt number if applicable. Böhme is not responsible for undeliverable packages. Undeliverable packages will be returned to the sender and the customer will be contacted to update their address. Customer will be charged a shipping fee to reship a package that was returned.