Shipping & Returns
SHIPPING & DELIVERY
Orders will be processed within 24 to 48 business hours after which you will receive a confirmation email with updated tracking information. Please allow 3 to 5 business days for package to be delivered. We currently ship to the U.S & Canada (Only US orders qualify for free shipping/returns)
RETURNING AN ITEM OR ORDER
*You may return your items to anyone one of our locations for a refund. Click here to find a location near you.
Please locate your order in the box below to request a return. Once approved, instructions will be sent along with a return authorization number.
In order to be eligible for a refund all items must be:
- Returned 30 days from received date- the sooner the better
- have original tags attached
- placed in original packaging with any previous shipping labels covered
- returned using the label emailed to you
Return orders to the following address and include your return authorization number within the address:
9783 South 600 West
Sandy, Utah 84070
Certain merchandise is not eligible for a refund including:
- Merchandise marked 'FINAL SALE' on invoice.
- Items issued as a prize/gift
- Merchandise purchased in stores
*Bohme is not responsible for lost or stolen items during return shipping. We recommend insuring shipments and gathering tracking information.
Refunds are only issued to the original payment method, or as an online store credit if requested. Orders placed with online store credit can only be refunded back to an online credit. Refunds are not credited until returned merchandise has been received and inspected for eligibility. Shipping charges are non refundable.
Price adjustments may be made within 5 days of original order date for merchandise purchased at full price. Customer must contact Bohme customer service via email at firstname.lastname@example.org and include their order number and contact information. Customer should not return merchandise to initiate a price adjustment.
Price adjustments are provided in the form of web store credit to the user’s account.
Gift cards are only valid in-stores and cannot be used online.
For any other customer service needs, you can contact us via: